FAQ

Fux Jewellery is a small german brand and online store, independently owned and based in Essen, Germany since 2012.

It's a one-woman-business, I do everything by my own.

Yes. Fux Jewellery ships internationally.

Most orders are usually sent within 24 - 48 hours. You will get an email notification with your DHL or Deutsche Post tracking number.

Except for customized products and products with special size information.

Free shipping:

• Germany: 80,00€ +
• Europe: 150,00€ +
• UK: 150,00€ +
• Switzerland & Liechtenstein: 150,00€ +
• USA, Canada, Australia: 200,00€ +

Shipping time with carrier:

• Germany: 1 - 3 business days
• Europe: 5 - 10 business days
• Rest of the world: 7 - 20 business days

For further information please see the Shipping Info page here.

Yes.

Germany: 80,00€ or more (after discounts)

Europe: 150,00€ or more (after discounts)

UK: 150,00€ or more (after discounts)

Switzerland & Liechtenstein: 150,00€ or more (after discounts)

USA, Canada, Australia: 200,00€ or more (after discounts)

Fux Jewellery ships from Germany.

PayPal, Credit Card, Klarna, Apple Pay, Google Pay, Bancontact, Shop Pay, Bank Transfer

The best thing to do is to contact the delivery company and tell them you did not receive it.
Please also ask your neighbours and your local post office.

I am sorry to hear that! Please inform me as soon as possible, you will then receive instructions with the next steps.

Yes. I am always happy to meet my customers! Just send me an e-mail before ordering and we can arrange a date and a free shipping code.

Yes, if it's not already shipped.
You can add or remove items from your order. Just send me an email with your order id.

All Plugs, Tunnels, Ear Weights, Ear Hangers and Earrings sold in Pairs. Pairs = 2 Pieces

Unless otherwise stated.

There is also an extra information in every product description.

The decision is completely up to you and your skin.
It depends on your preferred feeling when wearing ear jewelry (loose or tight fit) and how stretchy your ear lobe is.

The fit is also different depending on the design you choose.

For example:
If you have tight ear lobes you can easily wear 19 mm Saddle Weights/ Hangers with your 20 mm stretched ear lobes.

I am always happy to help you to choose the perfect size and fitting. Simply send me an email with your size and the design your are interested in.

If you lost one earring, plug etc. or a part of your jewellery I am happy to send you a new one or repair it for you.

Return
To start a return, you can contact me at mail@fuxjewellery.com. Items sent back to me without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags and in its original packaging. Please send the items within 14 days. You’ll also need the receipt or proof of purchase.

Fux Jewellery is a small one-woman business and cannot cover additional shipping costs for a return delivery.
(Except you received the incorrect product, size or color than ordered.)

Please pack the items well to avoid damage during transport.

As soon as your return has been received and checked, you will receive a confirmation email. You will receive a refund for the returned items after the confirmation email has been sent and within 14 days of receipt of the cancellation, using the payment method you used for your purchase.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like hygiene (such as earrings, ear weights/ hangers, plugs, tunnels or body jewelry) and custom products (such as special orders or personalized items).

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchange
If you wish to exchange an order, (not due to an error I've made) then you are responsible for paying the postage to return the products. Once the return is accepted, you can make a separate purchase for the new item with your shop credit.

Please note you will be responsible for any import duty/ tax in relation to
this.

Yes.

I am always looking for new shops and studios to work with. If you think your shop would be a good fit, please get in touch.

mail@fuxjewellery.com