Refund policy

You have 14 days after receiving your item to request a return.

Contact me via mail@fuxjewellery.com before sending the package back.
Please mention your order ID (starting with #1...) otherwise I cannot process your request.


Conditions

Returns will be accepted within the time frames set forth above only if the following conditions have been met:

  • The products have not been used or worn and are in the same conditions in which they were received.
  • The products are returned in their original packaging.
  • The products are not damaged.

I reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

Exceptions / non-returnable items

Body Jewellery cannot be returned due to health and hygiene reasons. For example:

  • Ear Weights, Ear Hangers, Saddle Spreaders
  • Earrings
  • Plugs, Tunnels
  • Piercings

Final sales items, gift cards and customized or personalized products cannot be returned.

 

Procedure

If the return is accepted, you will receive an email with more information. 

You will be responsible for paying for your own shipping costs for returning the product.

Products sent back to me without first requesting a return will not be accepted.
You are responsible for guaranteeing the safe return of your package to me.

Any product that gets lost or damaged during return fare will not be subject to a refund or exchange.

I will notify you once I've received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded the purchase price of the products (minus shipping fees). Your refund will be credited back using the same payment method used to make the original purchase on the Website. 

 

Returns and exchanges in case of a wrong ordered product size, color, quantity etc.

I do not offer size exchanges for Plugs, Tunnels, Earrings, Piercings and Ear Weights if you have ordered wrong. 

Please always check the product description, size, quantity, color etc. of your products in your cart, during the checkout process and after placing your order again in your confirmation e-mail if everything is correct. I can make changes if your order is still in process but once your order has been shipped I can't make any changes. 

 

Returns and exchanges in case of damaged or wrong products


If you receive a damaged, broken or wrong product than you have ordered please contact me immediately via mail@fuxjewellery.com with all details. Please attach your order id and a photo of the product because this makes it easier to find a solution. 


After you informed me, you have 14 days from that day to return the product. If I do not receive the product or do not hear any reaction from you the case will be closed.

Any refund will have to wait until the package is returned.

In case of a re-shipping, the new shipping costs will be at my charge.

 

Please note: Due to the many variations in monitors, browsers and smart phones the color samples may appear different on different monitors. 
Products with organic materials (gemstones, wood, brass and shells) has it's very own color and structure - they are unique! These are no valid reasons for returning a product.
 
If you have questions about a product and you are unsure about the color/ size etc. you can contact me before ordering. I am happy to help you out with extra information detailed photos and more.

You can always contact me for any return question at mail@fuxjewellery.com.