VIP Program

VIP Program T&Cs

  • The program was launched on 28 November 2020.
  • Points can be earned for activities on the site, like referrals and purchases from this date above.
  • Details of all activities which can be completed to earn points can be viewed in the VIP panel.
  • Activities such as order & referrals from before 28 November 2020 do not qualify. Points are awarded automatically and can be tracked via your Rewards panel.
  • Points can only be awarded when customers are logged in to their account when placing orders.
  • VIP points are not awarded for orders placed as a guest.
  • Points will not be awarded for orders paid via Gift Card.
  • Shipping charges & TAX does not count towards the total value on which points are awarded.
  • Points for referrals are awarded once the referred customer has created an account & placed their first order.
  • Referrals are only valid for customers placing their first order with us.
  • Points cannot be transferred between customer accounts.
  • Points can only be used to earn discounts off purchases, not redeemed for a monetary reward.
  • Anyone with a customer account at is automatically enrolled. Customers must be logged into their account in order to earn points.
  • Purchases / activities completed as a guest will not qualify.
  • Once redeemed, rewards cannot be refunded for points.
  • Please ensure to check the correct reward is selected before confirming your selection within the VIP panel.
  • Customers may opt out at any time by contacting us using our normal contact details.