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Who is Fux Jewellery?

Fux Jewellery is a small german brand and online store, independently owned and based in Essen, Germany since 2012.

It's a one-woman-business, I do everything by my own.

Do you ship worldwide?

Yes. Fux Jewellery ships internationally.

How long does it take to ship my order?

Most orders are usually sent within 24 - 48 hours. You will get an email notification with your DHL or Deutsche Post tracking number.

Except for customized products and products with special size information.

How long will it take for my order to arrive?

Please note the delivery time of each country is not a guaranteed time frame. Weather, customs or other factors may delay shipping - please understand I do not have control over the shipping process once it leaves my hands.

If you need your order on a specific date please contact me before placing your order.

Estimated delivery times after you received your shipping confirmation mail including your tracking number:

Region Days
Germany 1 - 2 business days
Europe 2 - 8  business days
UK 2 - 10  business days
USA, Canada, Australia  5 - 20  business days

How much does the shipping cost?

Free shipping:

  • Germany: 80,00€ +
  • Europe: 150,00€ +
  • UK: 150,00€ +
  • Switzerland & Liechtenstein: 150,00€ +
  • USA, Canada, Australia: 200,00€ +

Shipping time with carrier:

  • Germany: 1 - 3 business days
  • Europe: 5 - 10 business days
  • Rest of the world: 7 - 20 business days

*International Orders:
Delivery time in product description + carrier shipping time = total delivery time

For further information please see the Shipping Info page here.

Do you offer free shipping?


Germany: 80,00€ or more (after discounts)

Europe: 150,00€ or more (after discounts)

UK: 150,00€ or more (after discounts)

Switzerland & Liechtenstein: 150,00€ or more (after discounts)

USA, Canada, Australia: 200,00€ or more (after discounts)

Where are you shipping from?

Fux Jewellery ships from Germany.

I didn't get my package but it's delivered.

The best thing to do is to contact the delivery company and tell them you did not receive it.
Please also ask your neighbours and your local post office.

My item arrived broken

I am sorry to hear that! Please inform me as soon as possible, you will then receive instructions with the next steps.

Can I pick up my order?

Yes. I am always happy to meet my customers! Just send me an e-mail before ordering and we can arrange a date and a free shipping code.

What payment methods do you accept?

PayPal, Credit Card, Sofortüberweisung, Klarna, Apple Pay, Google Pay, Bancontact

Can I change my order after it has been placed?

Yes, if it's not already shipped.
You can add or remove items from your order. Just send me an email with your order id.

Are your Plugs/ Tunnels / Earrings/ Ear weights sold individually or in Pairs?

All Plugs, Tunnels, Ear Weights, Ear Hangers and Earrings sold in Pairs. Pairs = 2 Pieces

Unless otherwise stated.

There is also an extra information in every product description.

I wear Size 18mm/ 20mm but there is only Size 19mm, which size should I take?

The decision is completely up to you and your skin.
It depends on your preferred feeling when wearing ear jewelry (loose or tight fit) and how stretchy your ear lobe is.

The fit is also different depending on the design you choose.

For example:
If you have tight ear lobes you can easily wear 19 mm Saddle Weights/ Hangers with your 20 mm stretched ear lobes.

I am always happy to help you to choose the perfect size and fitting. Simply send me an email with your size and the design your are interested in.

My Jewellery is broken/ I lost one piece

If you lost one earring, plug etc. or a part of your jewellery I am happy to send you a new one or repair it for you.

How can I return/ exchange my order?

To start a return, you can contact me at mail@fuxjewellery.com. Items sent back to me without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags and in its original packaging. Please send the items within 14 days. You’ll also need the receipt or proof of purchase.

Fux Jewellery is a small one-woman business and cannot cover additional shipping costs for a return delivery.
(Except you received the incorrect product, size or color than ordered.)

Please pack the items well to avoid damage during transport.

As soon as your return has been received and checked, you will receive a confirmation email. You will receive a refund for the returned items after the confirmation email has been sent and within 14 days of receipt of the cancellation, using the payment method you used for your purchase.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like hygiene (such as earrings, ear weights/ hangers, plugs, tunnels or body jewelry) and custom products (such as special orders or personalized items).

Unfortunately, I cannot accept returns on sale items or gift cards.

If you wish to exchange an order, (not due to an error I've made) then you are responsible for paying the postage to return the products. Once the return is accepted, you can make a separate purchase for the new item with your shop credit.

Please note you will be responsible for any import duty/ tax in relation to

Do you offer Wholesale/ B2B?


I am always looking for new shops and studios to work with. If you think your shop would be a good fit, please get in touch.


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