Refund policy

Refund & Return Policy

At Fux Jewellery, I want you to love every piece you receive. If you are not completely satisfied with your order, I am happy to help.

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

To start a return, please contact me at:

After your return request has been approved, you will receive detailed return instructions, including the return address.

Returns sent without prior authorization cannot be accepted.

Unless the item is faulty or delivered incorrectly, customers are responsible for the cost of return shipping.

For your protection, I recommend using a tracked shipping service.

Please inspect your order upon arrival.

If your order is damaged, defective, or incorrect, contact me within 48 hours of delivery at:

I will resolve the issue as quickly as possible.

Product colors may vary slightly depending on your device, monitor, or browser settings.

Custom-made, personalized items, gift cards and sale items are also non-returnable unless required by applicable consumer law.

I do not offer direct exchanges.

If you would like a different item, simply return your original purchase and place a new order.

Once your return has been received and inspected, I will notify you via email.

Approved refunds will be issued to your original payment method.

Please note that your payment provider may require several business days to process the refund.